Contact & Support
Get help with Wag-Tail AI Gateway, report issues, or connect with our team for enterprise solutions.
How can we help you?
Technical Support
Having technical issues or need help with implementation?
Enterprise Sales
Interested in Advanced Edition or need custom enterprise solutions?
Documentation
Find answers in our comprehensive documentation and guides.
Reporting Issues
When reporting technical issues, please include the following information to help us assist you better:
Required Information
- Description of the issue - What happened vs. what you expected
- Steps to reproduce - How can we recreate the problem?
- Code samples - Relevant configuration or API calls
- Request/Response data - HTTP requests and responses (sanitized)
Additional Context
- Screenshots or recordings - Visual evidence of the issue
- Environment details - OS, Python version, gateway version
- Error logs - Complete stack traces and error messages
- Configuration - Relevant parts of your sys_config.yaml
Issue Template
## Issue Description
Brief description of what happened.
## Expected Behavior
What you expected to happen.
## Steps to Reproduce
1. Configure gateway with...
2. Send request to...
3. Observe error...
## Environment
- Wag-Tail Version:
- Python Version:
- OS:
- Edition: Basic/Advanced
## Logs/Errors
```
Paste relevant logs here
```
## Configuration
```yaml
# Relevant parts of sys_config.yaml (remove sensitive data)
```Response Times
Community Support
Email support, Community forums
Technical Support
Email support for technical issues
Enterprise Support
Priority support for Advanced Edition customers
Critical Issues
Production outages for enterprise customers
Security Issues
Responsible Disclosure
If you discover a security vulnerability, please report it privately to security@wag-tail.com.
What to include:
- Detailed description of the vulnerability
- Steps to reproduce (proof of concept)
- Potential impact assessment
- Suggested fix (if available)
Response timeline: We aim to acknowledge security reports within 24 hours and provide updates within 72 hours.
Frequently Asked Questions
How do I get started with Wag-Tail?
Check our Getting Started guide for installation and basic configuration.
What's the difference between Basic and Advanced editions?
See our Features comparison for detailed differences and capabilities.
Can I contribute to Wag-Tail?
Yes! Please contact us at contribute@wag-tail.com for contribution guidelines.
How do I build custom plugins?
Our Plugin Framework documentation provides comprehensive guides and examples.